Terms of Service

1. Introduction

Welcome to Comparethevet247.com ("we", "us", "our"). These terms and conditions outline the rules and regulations for the use of our website and services.

2. Payment Terms (UK & Stripe)

All payments made through our platform are processed securely via Stripe. By using our services, you agree to be bound by the Stripe Consumer Terms of Service.

Currency: All transactions are processed in British Pounds (GBP) unless otherwise specified.
Authorisation: When you provide payment information, you authorise us (via Stripe) to charge the designated payment method for the total amount of your purchase, including any applicable VAT.
Security: We do not store your full credit or debit card details on our servers. All sensitive data is handled directly by Stripe in compliance with PCI-DSS standards.
Billing Errors: If you believe there is an error in your billing, you must contact us within 14 days of the transaction date.

3. 30-Day Money-Back Guarantee

We offer a no-questions-asked 30-day money-back guarantee to ensure you are completely satisfied with our platform's comparison tools.

Eligibility: If you are unhappy with the service for any reason, you may request a full refund within 30 calendar days of your initial purchase.
Exclusions: This guarantee applies to subscription or access fees only. It does not apply to any veterinary clinical fees paid to third-party practices.
Process: To claim your refund, email support@jaguarcomputers.co.uk with your order reference.
Processing: Refunds are issued via Stripe to your original payment method. Please allow 5-10 business days for the credit to appear on your statement.

Note: This guarantee is in addition to, and does not affect, your statutory rights under the UK Consumer Rights Act 2015.

4. Consumer Rights & Cancellations (UK)

In accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations:

Cooling-off Period: For digital services, you have a statutory right to cancel your order within 14 days of purchase. However, if you choose to access or use the service during this period, you acknowledge that your right to a full refund may be waived.
Refunds: Approved refunds will be processed via Stripe to the original payment method within 14 days of the cancellation agreement.

5. Limitation of Liability

Our service provides information for comparative purposes. While we strive for accuracy, we are not liable for the clinical services provided by third-party veterinary practices listed on our platform. Your contract for veterinary care is directly with the chosen provider.

6. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.